第二篇 I'd really like a change now. I've been working in the electronics industry for quite a while, but I feel I need to broaden my knowledge and skills. I could
have tried simply moving to another sector, but I've decided to invest in doing an MBA as the best way to build my potential. I think engaging with new ideas and
business systems will help me to improve my prospects.
I work for a large national company at the moment, and it's been very rewarding, given me a lot of experience. But I'd like to be in charge of my own business, just a small one, nothing too big. I've got good qualifications, and I've done a business administration course to get more of the theory. I've put together a detailed
business proposal and two or three of my friends are willing to help with finance.
We're the leading multinational in our field, and respected for the solid quality of our products. However, I've just been approached by the CEO of another company to join them in a senior management position. The money they offer is tempting, but my field is R&D, and I've decided to stay here but get more involved with creating the next generation products. I think that'll be a rewarding direction to go in.

第三篇 We've got a real problem here, so your advice has been very welcome. I've decided that what you said is probably true. We've got too many people working in non-productive departments and not enough people in those departments where the workload is increasing. Your idea of offering transfers before we do anything like
starting a recruitment campaign is, I think, a good one and I'm going to follow it up.
In December, we accepted a very large contract which we all knew would mean everyone having to do extra hours, whether here or at home, to fulfil it. I realise that your particular circumstances make this very difficult to deal with, but that's also true of many of your colleagues. I'm afraid I'm going to have to say that I can't
do anything about it at the moment. If I did, everyone else would suffer.

第五篇： I was wondering if you could call Lucy for me, I think I left the plans for the Royale Project at her office. If you have time, could you go round and pick them up because I'll need them for tomorrow. Sorry to bother you with it but I'm in our other office all today. I've been trying to call her all morning but she must
be out. Can you try her this afternoon?
Hello, I'm calling about the overdraft facility you offer to customers with online banking. I was wondering how I can get it. Also, I'm not sure how to get an online account, so maybe you can tell me what I need to do.

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第7篇： Labor relations have been getting heated over the last few days. There's even talk of a strike if contract negotiations don't go smoothly.
I would hate to see the negotiations go sour, because the last thing we need is
more trouble from the labor union. What do they want this time?
They are demanding another raise for full-time employees and more vacation days.
They claim there's an increase of work-related stress, so there ought to be some
kind of compensation for higher pressure on the job.
Hasn't it always been stressful? Why make demands now?
With cutbacks after the recession, there's more workload per employee, so in
actuality they do have more stress now than in the past. I just don't know if it
warrants a pay raise for everyone.
I guess the labor union seems to think so.

第8篇： Did your company go union? I heard that many companies in our industry are being unionized, so it's getting harder and harder to compete on a level playing
field.
Yes, we're hopping on the bandwagon and signing up for the union. Mostly people are pretty happy about it. I guess it depends on if you are in management or in the
labor force.
Management isn't looking on the labor unions too favorably, I'd guess. I don't
blame them. Labor unions can really put the squeeze on the executives.
Sure. But it's probably better for the workers, because the union's whole purpose
is to look out for the little guys. The only way that the little guys can take on the big bosses is if they unite. Labor unions are all about getting a voice for the underdog.

第9篇： Thank you all for coming to our monthly staff correlation meeting. Today we have a lot of new things to introduce to you all. There will be a lot of changes in company policy to accommodate better employee welfare.
Employee welfare? What all does that include?
In the past, our welfare program has consisted of benefits packages only, meaning
partial health insurance coverage and retirement plan. But we hope to boost morale by increasing incentives and adding additional welfare considerations.
What kind of considerations are we talking about?
It is proposed that from now on, employees will be given ten paid sick days, in
addition to their two-week vacation periods.

第10篇： They will also be encouraged to maintain proper physical health with a company sponsored aerobics class on Friday nights. We have also consulted with the Human Resource Department and have hired a new liaison between management and employees. Let's all welcome Ms. Michelle Cain to our team as our company's ombudsman.
Our company now has an ombudsman?
Yes, that's right. From now on, whenever you have a question or concern regarding anything that happens during the workday, Ms. Cain will be your advocate. If you believe there is anything inappropriate or unfair in the management practices, the
ombudsman will be the first person you seek. She will maintain fairness, equality, an orderly and efficient workplace. Her job is to have your best interest at heart.

11篇
Do you have the day off today? How come you're not at work now?
I don't have the day off. Our labor union is staging a nationwide strike today. All of the workers in our department are supporting the labor union by participating
and not going in to work this week.
Are you serious? Why would they have to go to such extreme measures like a strike? Doesn't your company have a pretty good corporate image? I'll bet the folks at headquarters are going nuts over something as serious as a strike.
It happens quite often, actually. Whenever there arises a dispute between the union and the executive group, the first thing they do is to call a strike. Usually it only lasts a day or two before both sides can come to an agreement and we start work again. Anyhow, it's a nice, unanticipated holiday.

strike ：When there is a strike, workers stop doing their work for a period of time, usually in order to try to get better pay or conditions for themselves

第12篇
Did you hear what's going on downtown today? All the workers from the factory are staging a demonstration in the streets. Not one of the 2,000 employees showed up for work today, and they have gathered outside the city hall to demand better working
conditions for all factory employees.
Wow, sounds chaotic. 2,000 people in the streets carrying picket signs and shouting slogans. What gave them the motivation to finally organize and call management on the substandard working conditions?
I think they gained courage after the mayor's speech last week on equality and
opportunity for all town citizens. Anyway, the sentiments have been brewing for quite some time. I mean, we all know the working conditions at the factory are quite
horrendous.
So what kind of demands do they have? What are they asking for specifically?
They want raises and medical insurance, and I think they want to clean up the
factory's safety hazards. That's probably the most important issue.

第13篇 Here at Brookstone, we hire for attitude, but we train for ability. What
that means is our employee base is made up of a team of hardworking go-getters, who
have the right stuff to learn and develop their skills continually.
What kinds of training programs are available to staff?
Our training focuses on leadership development. We have one specific course that is called our Management Success System, or MSS. We don't just teach technical aptitude, but we also allow our managers and supervisors an in-depth learning experience that includes a three-month leadership course. The program's focus is to help our
management team develop a global view of our company, so our future senior leaders
will know the issues facing our industry and be prepared to be an effective leader of a worldwide organization.
It sounds like a really rigorous program. It's not easy to cultivate globalized leadership. Which employees are eligible for the training course?
There is a competitive selection process. Participant criteria includes a high
performance record, positive feedback by peers and supervisors, and a desire to
participate and advance in the company.

第14篇 Welcome everyone to the first session of our leadership workshop. As you all know, you've all been hand-picked by senior staff management to participate, and
from your performance reviews, I know you're the cream of the crop. I hope you all
appreciate the opportunity to work on your management abilities, and become further indoctrinated in our company culture and business plans. To start with, do we have
any questions?
Excuse me, yes. I would like to know a little more about our schedule for the
training. What days will we be meeting? How long will the training sessions take?
How long will the course last? Is there homework?
We will meet weekly on Thursday mornings. Each session will last three hours, and
the course has a duration of three months. You will have assignments that will
require out of class time to complete. This training course is a comprehensive and intense preparation for you. The participants of this course are the future leaders of this corporation, with a great percentage of the graduates going on to promotions in the senior management circle. Our goal is to equip you with all the skills and understanding of a multinational company that will enable you to be an effective
leader.

第16篇 Margaret, I'd like you to follow up with the arrangements for our company retreat, to take place next month. We need to book the venue, make arrangements for
speakers and door prizes, and set up all the activities and accommodations. Also, very important, we need to determine which of our staff will be eligible and will
be available to go. We've got to get a head count in order to make reservations.
What's the criteria for staff to attend? Are we only including our management team in this affair? Or will we be extending invitations to lower level employees to
attend?
Lower level employees need not attend. The purpose of this retreat is for training, specifically for our management team. We want to develop a well-oiled machine on
our executive level. In order to get everyone to jell together, we've got to
include some fun. That's the reason for the retreat.